Client Success Manager (m/f/d)

Help us advance the customer service of our award-winning “Location Service Cloud.”

Excelsea is a supplier for online marketing and advertising technologies for agencies , publishers and SME’s. With our award-winning “location service cloud” and the associated services, we offer a comprehensive set of services that we successfully deploy to the medium and small customer segment.

YOUR MISSION
  • Promoting customer loyalty, building consultative and positive relationships with our customers and partners.
  • Responding to 1st level support requests and managing the 2nd and 3rd level processes.
  • Understand customer’s business objectives and anticipate future needs to deliver efficient solutions
  • New customer onboarding: seamlessly onboarding customers and partners and developing consistent processes for all customers
  • Identifying upselling opportunities
  • Obtain customer feedback to act as an internal advocate for our customers
  • Communicate regularly with clients to assess satisfaction levels
YOUR PROFILE
  • Training in the field of media communication / business management or comparable or professional experience in this field.
  • At least 2 years of experience in online marketing (e.g. Google Advertising / Facebook / Instagram / Google Business Profiles)
  • Service orientation in customer care and in dealing with customers / partners
  • Strong analytical and problem solving skills
  • Ability to navigate a fast-paced environment 
  • Language skills: German fluent, English basic
WHY US?

Quite clearly: because you will like it!

  • Varied tasks and exciting customer projects
  • cooperation with all internet giants (Google, Facebook and Co.)
  • a pleasant working atmosphere in an international team – currently 12 nations in 4 time zones
  • Individual development opportunities
  • flexible working hours, no matter where you want to work
  • regular team events
  • free drinks and much more